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ONWASA CHANGES TO PROVIDE SAFER CUSTOMER SERVICE OPTIONS
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Customer Request: Disconnection of Water Service
Please complete the following information in its entirety to have your services disconnected. Upon receipt of your request, ONWASA will complete the disconnection within five (5) business days from the date confirmed. (Completed Mon-Fri, 8 a.m. to 5 p.m.)
Date you would like water service disconnected:
Customer account number:
Customer name (as listed on water bill):
Service address that needs to be disconncted:
Forwarding address for final bills and/or deposit refunds:
Telephone numbers where you may be reached for any further questions:
**Please be advised, after completion of service order for disconnection, you will receive a confirmation number by email from an ONWASA customer service representative. However, if you do not receive a confirmation number within 48 hours of submittal, you need to contact our office at (910) 455-0722 to verify request was received. Should you have further questions or require additional information, please contact us.
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