Frequently Asked Questions

Advanced Metering Infrastructure (AMI) meters provide real-time usage data and allow for remote readings, eliminating the need for manual drive-by readings.  AMR (Automatic Meter Reading) meters require a vehicle to collect readings via radio transmission.

AMI meters use small, secure transmitter to send water usage data to the utility at regular intervals.  This eliminates the need for on-site meter reading and provides real-time data access.

Yes, there will be a brief interruption, typically lasting no more than 10-15 minutes while the meter is being replaced.

No, you do not need to be home during the change out.

For most customers, no digging will be required.  The new AMI meter will replace the existing meter in its current location.  In some cases, existing water meters are installed too low or in locations that do not meet AMI installation requirements.  Raising the meter to ensure proper operation may require some minor excavation.  

A blue door hanger will be placed at your service location with important instructions.

For more information, please call 910.455.0722.

Previously, usage was rounded to the nearest 100 gallons. Now, you will see exact usage down to the gallon, which provides more precise billing and better tracking of water consumption. Your first bill after the meter upgrade will include readings from both the old and new meters. It will show your final reading from the old meter and start reading from the new AMI meter.