Pay Your Bill

24 Hour Account Access/Customer Portal 

Now you can access your usage information, account history, payment history, and pay your bill online, 24 hours a day. Make payments by Visa, MasterCard or Discover with no transaction fee! Please have your account number ready.    Customer Portal

Automated Telephone Payments (IVR)

By credit/debit card - You may make a telephone payment and access your account balance information free of charge 24 hours a day, 7 days a week by calling 1-877-302-2787.  Please have your credit/debit card and ONWASA account number ready before calling.  MasterCard, Visa, and Discover accepted.



In Person

Each ONWASA Office has a conveniently located drop box for payments.  ONWASA accepts cash, checks, debit cards, money orders, VISA, Discover, and MasterCard at the following locations:   

Main Office

228 Georgetown Rd.
Jacksonville, NC 28540
Ph: (910) 455-0722
Fx: *(910) 455-2583
M-F  8AM to 5PM
*Application can not be
processed by fax.

Richlands Town Hall

302 S Wilmington St.
Richlands, NC 28574
Ph: (910) 324-3301
M-F  8AM to 5PM

Holly Ridge Town Hall

212 Dyson St.
Holly Ridge, NC 28445
Ph: (910) 329-7081
M-F  8AM to 5PM

Swansboro Town Hall

 601 W. Corbett Ave.
Swansboro, NC 28584
Ph: (910) 326-4428
M-Th 8AM to 5PM
F  8AM to 1PM

Bank Draft

Submit a Bank Draft Authorization Form to any ONWASA office.  To cancel your automatic bank draft at anytime, submit a Bank Draft Cancellation Form to any ONWASA office.

Recurring Credit Card Draft

You may stop in at any of the four (4) ONWASA locations and submit a Credit Card Draft Authorization Form to have your monthly bill automatically deducted from your account.  To cancel your recurring credit card draft at anytime, submit a Credit Card Recurring Cancellation Form to any ONWASA office in person.  Emailing or faxing the form is strongly discouraged.  Please mail the completed form to ONWASA Billing & Customer Service Division, 228 Georgetown Rd., Jacksonville, NC  28540.   


Need Assistance with Paying your Water Bill?  Click here for information.