Pay Your Bill

FREE Online Bill Payments

Hate waiting on hold or in a line? Now you can access your usage information, account history, payment history, set up credit card or bank drafting, update contact information, and pay your bill online, 24 hours a day for free.  Make payments by Visa, MasterCard or Discover with no transaction fee! Please have your account number ready.  If you were registered on the old system, you will need to re-register.  Customer Portal

Automated Telephone Payments (IVR)

By credit/debit card - You may make a telephone payment and access your account balance information free of charge 24 hours a day, 7 days a week by calling 1-877-302-2787.  Please have your credit/debit card and ONWASA account number ready before calling.  MasterCard, Visa, and Discover accepted.



In Person

Each ONWASA Office has a conveniently located drop box for payments.  ONWASA accepts cash, checks, debit cards, money orders, VISA, Discover, and MasterCard at the following locations:   

Main Office

228 Georgetown Rd.
Jacksonville, NC 28540
Ph: (910) 455-0722
Fx: *(910) 455-2583
M-F  8AM to 5PM
*Application can not be
processed by fax.

Richlands Town Hall

302 S Wilmington St.
Richlands, NC 28574
Ph: (910) 324-3301
M-F  8AM to 5PM

Holly Ridge Town Hall

212 Dyson St.
Holly Ridge, NC 28445
Ph: (910) 329-7081
M-F  8AM to 5PM

Swansboro Town Hall

 601 W. Corbett Ave.
Swansboro, NC 28584
Ph: (910) 326-4428
M-Th 8AM to 5PM
F  8AM to 1PM


**Just a reminder, ONWASA has recently transitioned to a more modern customer service and billing computer system which has enabled us to create an easier billing format and to give customers more convenient options to track water usage and make account payments. If you have registered prior to the software conversion, you will need to register again with the new software. The best news is there is no longer any extras fees with using this service!!! Please pay special attention to Step #2. Account numbers have changed.

To register for Online Bill Payments, Electronic Statements and Account Access:

1. Visit and click the ‘Register’ link.
2. Enter your Account number by removing the .00
For example, your payment stub may show an Account number like 20782559.0088.
Enter your Account number as 2078255988. (notice the .00 was removed)
3. Enter the last 4 digits of your Social Security Number.
4. Enter your email address.
5. Select your Paperless Billing option.
6. Check the Communication Authorization box.
7. Click ‘Submit’.
8. A verification email will be sent to the address provided. Follow the directions to complete online access.



Need Assistance with Paying your Water Bill?  Click here