Pay Your Bill

24 Hour Account Access
Now you can access your usage information, account history, payment history, and pay your bill online, 24 hours a day. Make payments by Visa, MasterCard or Discover. Online Account Access 
 Online Account Set Up Instructions - please see for assistance in setting up your online account access.

Quick Pay Option
Customers can now pay their account with the "Quick Pay" option through the  "Online Account Access" which is listed above.  You will need your account number and the tenant number (last 2 digits of account number).  Payment methods accepted:  Visa, MasterCard, and Discover. Click HERE for a step by step guide.
Paperless E-Bill Service

Go Green!!  Receive your monthly statement online with our new E-Bill Service and eliminate the paper statement. This option is to view your monthly statement only; this is not an online way to pay your bill

In Person
Each ONWASA Office has a conveniently located drop box for payments.  ONWASA accepts cash, checks, debit cards, money orders, VISA, Discover, and MasterCard at the following locations:   
Main Office
228 Georgetown Rd.
Jacksonville, NC 28540
Ph: (910) 455-0722
Fx: *(910) 455-2583
M-F  8AM to 5PM
*Application can not be
processed by fax.
Richlands Town Hall
302 S Wilmington St.
Richlands, NC 28574
Ph: (910) 324-3301
M-F  8AM to 5PM
Holly Ridge Town Hall
212 Dyson St.
Holly Ridge, NC 28445
Ph: (910) 329-7081
M-F  8AM to 5PM
Swansboro Town Hall
 601 W. Corbett Ave.
Swansboro, NC 28584
Ph: (910) 326-4428
M-Th 8AM to 5PM
F  8AM to 1PM

Bank Draft
Submit a Bank Draft Authorization Form to any ONWASA office.  To cancel your automatic bank draft at anytime, submit a Bank Draft Cancellation Form to any ONWASA office.

Recurring Credit Card Draft
You may stop in at any of the four (4) ONWASA locations and submit a Credit Card Draft Authorization Form to have your monthly bill automatically deducted from your account.  To cancel your recurring credit card draft at anytime, submit a Credit Card Recurring Cancellation Form to any ONWASA office in person.  Emailing or faxing the form is strongly discouraged.  Please mail the completed form to ONWASA Billing & Customer Service Division, 228 Georgetown Rd., Jacksonville, NC  28540.   
Online Payments
Now you can access your usage information, account history, payment history, and pay your bill online, 24 hours a day.  Make payments by Visa, MasterCard or Discover.  Online Bill Pay

*NOTE:  This is not a way to receive your monthly statement online. 

** A transaction fee of $1.15 applies for payments.  MasterCard, Visa, and Discover are accepted.

***Some customers who have Windows 8 are experiencing issues when attempting to utilize the Online Bill Pay application.  Customers are recieving an error message stating: "The system cannot find the file specified".  This is a compatibility issue with Internet Explorer 10. 

To resolve this issue, please follow these simple steps to fully utilize the Online Bill Pay site for your payments:

  1. Right click on the top bar within IE10 and check, "Menu bar"
  2. Click on "tools" --> compatibility view settings
  3. Check, "display all websites in compatibility mode" or just click on add to add a certain site to to be viewed in compatibility mode.

Online Account Setup - For more information on setting up your online account.
Other Online Payment Options You may make online credit card or electronic check payments via the Official Payments website:

On the Official Payments home page, choose "Local Payments".  (Please note, this option does not provide account access, usage information, or payment history.)

 * Mastercard, Visa, American Express, and Discover are accepted for telephone and online payments. Enter "jurisdiction code" 4332. The fee is $3.95 per transaction for credit / debit cards and a $5 for e-checks.

Telephone Payments
By credit/debit card - You may make a telephone payment and access your account balance information 24 hours a day by calling 1-888-626-9055.  Please have your credit/debit card and ONWASA account number ready.
  • A transaction fee of $1.15 applies for payments. MasterCard,Visa, and Discover are accepted.
  • A transaction fee of $3.50 applies for all payments made over the phone to the main ONWASA facility located on Georgetown Rd., Jacksonville.  MasterCard, Visa, and Discover are accepted.
By e-check - Customers can make a telephone payment with an e-check 24 hours a day through "Official Payments" at 1-888-272-9829.  Use jurisdiction code 4332.
  • A transaction fee of $5 applies.

Need Assistance with Paying your Water Bill?  Click here for information.