To serve you better ONWASA is moving to a more modern customer service and billing computer system. The change will enable us to create an easier bill format and will give customers more convenient options to track your water usage and make account payments. After several months of intensive work, the transition to the new computer system will happen on Sunday, March 19th.
During the turnover, our old software system will be shut down. The Automated Phone Payment feature and the Online Bill Payment will not be available beginning on Sunday, March 19th until we can get the new system online. We expect the new system to be up and running by 5pm on Monday, March 20th. Please note that there will be a new telephone payment number associated with the new automated payment system. We will send notifications of our new telephone payment number as soon as we make sure the new system is up and running correctly.
Thank you for your patience as we install this critical update. We are always looking for ways to provide you with better and more efficient service. If you experience any problems following our transition, please feel free to call our main office at 910-455-0722. At ONWASA you can always reach a live person who is ready to assist you in any way possible. It is our pleasure to help you.
