Customers may access account information and make payments 24/7 by calling 888-626-9055 or by visiting our website at www.onwasa.com, please have account number ready before calling. With the anticipation of a high call volume, our customer service telephone lines may become overwhelmed so we ask patience from our customers when trying to get a live person.
Water production facilities and wastewater treatment facilities, as well as the ONWASA main office, are equipped with generators in case of a power outage to ensure continuance of water and sewer service to our customer.
For emergencies ONLY, such as water leaks in ONWASA’s water pipes, please call 910-937-7524.
