ONWASA is staffed 24 hours a day for the purpose of customer service and system monitoring through a System Control and Data Acquisition computer (SCADA). The Dispatch Department provides Emergency Leak Reporting. Other activities include dispatching personnel to repair leaks in the system, dispatching personnel for water quality and wastewater issues, monitoring the security systems for ONWASA properties, providing customer service for issues of leaks, water quality, locates of water lines, water outages and wastewater issues.
The SCADA Department is responsible for ensuring an uninterrupted supply of water and wastewater service to ONWASA customers throughout Onslow County 24 hours a day.
After Hours Emergencies
For emergencies ONLY after regular business hours or on weekends, you may call 910-937-7524 to report water leaks or sewer spills. This is strictly for emergencies and not to be used for any billing or account inquiries.