Monthly utility bills are generally comprised of the aggregate of an Availability Charge, a Debt Service Recovery Charge, and a User Fee which are described as follows.
A monthly charge for water and/or sewer for making utility service available the amount of which for each customer shall be based on the size of the customer’s water meter. Payment of an Availability Charge does not entitle a customer to any minimum usage allowance.
A charge based on volumetric utility usage determined from meter readings or other method acceptable to the Authority the amount of which increases as volumetric usage increases.
In some cases utility service may be billed at a Bulk Rate or Flat Rate.
If a customer has no volumetric usage but is nevertheless required to connect to ONWASA’s water or sewer
system, the customer shall pay a minimum monthly utility bill.
Incidental charges which a customer may be required to pay from time to time include, but are not limited to:
A fee due when a person applies for new utility service.
Turn-on Fee (Connection Fee)
A one-time fee due when new utility is connected to Authority Utility Facilities, or existing service is transferred from one consumer to another.
A fee added to delinquent utility bills. (*Assessed 25th day from statement date)
Service Call Fee
A service call fee will be charged to the customer’s account for the following:
Check a leak at the request of a customer (and the leak is on the customer’s side)
Customer wants meter reread because of high water usage
Customer needs angle stop/yoke turned off to make repair (Service call will include going back out and turning the meter back on)
Checking pressure (problem is on customer’s side)
New service tap scheduled for installation but remains un-flagged when tap crew arrives (requiring rescheduling)
Any additional trip for restoring water service
After Hours Fee
A fee for service calls which the consumer requests to be made on weekends, holidays, and/or after 2:00 pm weekdays.
Non Payment Processing and Service Fee
A fee that will be automatically assessed at 5:00 PM on the 45th day from the bill date and can result in disconnection of water service. All past due charges along with the suspension fee and other fees will be required to be paid in full to have accounts reinstated.
Backflow Testing and Service Restoration Fees
Fees to cover the cost of testing backflow prevention devices and for restoring utility service for non-compliance with the backflow portion of these Rules and Regulations.
Cut Lock Fee
A fee to cover the cost of replacing padlocks which have been removed from Authority water meters without the Authority’s consent.
A charge for tampering with any Authority Utility Facilities.
Credit Letter Fee
A fee for preparation of letters regarding a customer’s credit history with the Authority.
Miscellaneous Administrative Fees
Fees for such matters as returned checks or drafts, copying, customer lists, debit bill payment by phone, and such other categories as the Executive Director deems appropriate. The amount of Miscellaneous Administrative Fees shall be set by the Executive Director.
Meter Testing Charge
A charge for testing meters measuring utility service.