Free Bill Pay Options

FREE Online Bill Payments and Account Access

Hate waiting on hold or in a line? Not able to make it into the office or to a mailbox before the bill is due? No worries! Now you can access your usage information, account history, payment history, set up credit card or bank drafting, update contact information, and pay your bill online, 24 hours a day for free. Make payments by Visa, MasterCard or Discover with no transaction fee!  All this at your fingertips! Just have your account number ready when you register. 

To register for Online Bill Payments, Electronic Statements and Account Access:

  1. Visit the Customer Portal Online Website and click the ‘Register’ link.
  2. Enter your Account number.
  3. Enter the last 4 digits of your Social Security Number.
  4. Enter your email address.
  5. Select your Paperless Billing option.
  6. Check the Communication Authorization box.
  7. Click ‘Submit’.
  8. A verification email will be sent to the address provided. Follow the directions to complete online access.

Automated Telephone Payments (IVR)

By credit/debit card - You may make a telephone payment and access your account balance information free of charge 24 hours a day, 7 days a week by calling 1-877-302-2787. Please have your credit/debit card and ONWASA account number ready before calling. MasterCard, Visa, and Discover accepted.

In Person

Each ONWASA Office has a conveniently located drop box for payments. (Please do not leave cash in any of the drop boxes located outside.) ONWASA accepts cash, checks, debit cards, money orders, VISA, Discover, and MasterCard at the following locations:

Main Office Richlands Town Hall Holly Ridge Town Hall Swansboro Town Hall
228 Georgetown Road
Jacksonville, NC 28540
Ph: (910) 455-0722
Fx: (910) 455-2583
Monday to Friday
8 AM to 5 PM
302 S Wilmington Street
Richlands, NC 28574
Ph: (910) 324-3301
Monday to Friday
8 AM to 5 PM
212 Dyson Street
Holly Ridge, NC 28445
Ph: (910) 329-7081
Monday to Friday
8 AM to 5 PM
601 W. Corbett Ave.
Swansboro, NC 28584
Ph: (910) 326-4428
Monday to Thursday
8 AM to 5 PM
Friday
8 AM to 1 PM

At some point in time, everyone needs help.  ONWASA works with many agencies in the community who provide assistance to our customers.  For  a list, click here