Establishing Service
Application Required
By Mail or in Office:
Applicants for utility service are required to complete a written
ONWASA Application for Water Service and return it to ONWASA. The application must be accompanied by:
- A valid building permit or certificate of occupancy, unless the application is for service to existing structures which are legally occupied
- All applicable fees and charges.
Online:
New customers can also fill out an on-line
ONWASA Application for Water Service form.
The Authority may reject applications in accordance with the terms of the Utility Ordinance.
Security Deposits
Each customer shall make a Security Deposit at the time of applying for service in the amount set forth in the
Rates and Fee Schedule. The Authority may waive a Security Deposit when it determines in its sole discretion that a customer has a good credit history.
- Security Deposits shall be used upon termination of utility service or at any other times the Authority elects to cover a customer’s delinquent utility bill
- When service is terminated, any unused portions of the Security Deposit shall be refunded
- Security Deposits shall not draw interest
Good Credit vs. Credit Risk
If a customer maintains a good credit history with the Authority for a continuous period of 36 months, the Authority will apply the Security Deposit to the customer’s next bills until depleted. However, if the Authority later determines that the customer has become a credit risk, it may require the customer to make another Security Deposit or discontinue crediting of an existing Security Deposit to utility bills.
Making a Security Deposit does not relieve a customer of the obligation to pay a bill when due nor prevent the Authority from terminating service for non-payment of bills.