Pay Your Bill

24 Hour Account Access
Now you can access your usage information, account history, payment history, and pay your bill online, 24 hours a day. Make payments by Visa, MasterCard or Discover. Online Account Access 
  
 Online Account Set Up Instructions - please see for assistance in setting up your online account access.

Paperless E-Bill Service

Go Green!!  Receive your monthly statement online with our new E-Bill Service and eliminate the paper statement. This option is to view your monthly statement only; this is not an online way to pay your bill

In Person
Each ONWASA Office has a conveniently located drop box for payments.  ONWASA accepts cash, checks, debit cards, money orders, VISA, Discover, and MasterCard at the following locations:   
 
Main Office
228 Georgetown Rd.
Jacksonville, NC 28540
Ph: (910) 455-0722
Fx: *(910) 455-2583
M-F  8AM to 5PM
*Application can not be
processed by fax.
Richlands Town Hall
302 S Wilmington St.
Richlands, NC 28574
Ph: (910) 324-3301
M-F  8AM to 5PM
Holly Ridge Town Hall
212 Dyson St.
Holly Ridge, NC 28445
Ph: (910) 329-7081
M-F  8AM to 5PM
Swansboro Town Hall
 601 W. Corbett Ave.
Swansboro, NC 28584
Ph: (910) 326-4428
M-Th 8AM to 5PM
F  8AM to 1PM

Bank Draft
Submit a Bank Draft Authorization Form to any ONWASA office.  To cancel your automatic bank draft at anytime, submit a Bank Draft Cancellation Form to any ONWASA office.

Recurring Credit Card Draft
Submit a Credit Card Draft Authorization Form to any ONWASA office.  To cancel your recurring credit card draft at anytime, submit a Credit Card Recurring Cancellation Form to any ONWASA office.

Online Payments
Now you can access your usage information, account history, payment history, and pay your bill online, 24 hours a day.  Make payments by Visa, MasterCard or Discover.  Online Bill Pay

*NOTE:  This is not a way to receive your monthly statement online. 

** A transaction fee of $1.15 applies for payments.  MasterCard, American Express, Visa, and Discover are accepted.

***Some customers who have Windows 8 are experiencing issues when attempting to utilize the Online Bill Pay application.  Customers are recieving an error message stating: "The system cannot find the file specified".  This is a compatibility issue with Internet Explorer 10. 

To resolve this issue, please follow these simple steps to fully utilize the Online Bill Pay site for your payments:

  1. Right click on the top bar within IE10 and check, "Menu bar"
  2. Click on "tools" --> compatibility view settings
  3. Check, "display all websites in compatibility mode" or just click on add to add a certain site to to be viewed in compatibility mode.

Online Account Setup - For more information on setting up your online account.
 
Other Online Payment Options You may make online credit card or electronic check payments via the Official Payments website:

On the Official Payments home page, choose "Local Payments".  (Please note, this option does not provide account access, usage information, or payment history.)

 * Mastercard, Visa, American Express, and Discover are accepted for telephone and online payments. Enter "jurisdiction code" 4332. The fee is $3.95 per transaction for credit / debit cards and a $5 for e-checks.


Telephone Payments
By credit/debit card - You may make a telephone payment and access your account balance information 24 hours a day by calling 1-888-626-9055.  Please have your credit/debit card and ONWASA account number ready.
  • A transaction fee of $1.15 applies for payments. MasterCard,Visa, and Discover are accepted.
  • A transaction fee of $3.50 applies for all payments made over the phone to the main ONWASA facility located on Georgetown Rd., Jacksonville.  MasterCard, Visa, and Discover are accepted.
By e-check - Customers can make a telephone payment with an e-check 24 hours a day through "Official Payments" at 1-888-272-9829.  Use jurisdiction code 4332.
  • A transaction fee of $5 applies.

Need Assistance with Paying your Water Bill?  Click here for information.